[ VIP Liner Aqua Star Bus ] Osaka - Tokyo

Luggage restriction

Carry-on luggage

In terms of carry on luggage there is not a specific size limit, but the passenger must be able to carry it on their lap or by their feet without causing an inconvenience to other passengers.

Suitcases are not allowed onboard the bus as they may prevent passengers from reclining their seats. We also ask that customers refrain from putting luggage in the aisles.

Stored luggage in a trunk

The following restrictions for trunk luggage apply:
1. One piece of check-in luggage per passenger.
2. The total dimensions (height + width + depth) cannot exceed 155cm.

If your luggage exceeds the restrictions, please send them to your destination through other means of delivery.
Please mark it with name tags.

The following items are neither allowed as check-in luggage nor as carry-on luggage.
* Musical instruments
* Easily breakable items, as well as items susceptible to damage when exposed to vibration or high temperatures
* Valuables such as cash.
* Sporting goods.
* Bicycles
* Dangerous goods
* Furniture
* Delicate equipment
* Any weapons
* Cardboard boxes
* Animal

Please note that our company will bear no responsibility for any loss during transport.

Information

■Caution regarding refunds
No refunds will be provided in the following cases. Thank you for your understanding.

1. No show due to lateness
If you are not present the bus will depart on scheduled time. No contact will be made to passengers not present. If the trains and other modes of transport are late, we do not accept any requests to late departures We ask for your cooperation.
Please arrive 15 mins before the meeting time. If you are unsure about the boarding location, please contact us in advance. There will be no staff on-site.

2. Fare price fluctuations
Fares may increase or decrease without notice. The fare price at the time of your booking applies. If a fare amount changes afterwards, no refunds in the price difference are given.

3. Change to buses
In case of engine trouble etc, changes may be made to the operated bus.

4. Late arrivals
Arrival time may be delayed due to road traffic etc. Regardless of the arrival time, no refunds are available. If you have a transfer after disembarking the bus, please allow plenty of leeway before your next journey.

[Important notes regarding your booking]
・Overnight buses departing at midnight will arrive on the morning of the following day. A bus departing on Dec. 31 at 24:30 (Jan 1 at 12:30 AM) will be indicated as arriving on the morning of Jan. 1.

[Important notes regarding your bus ride]
* Refrain from smoking or drinking.
* Passengers are legally obligated to fasten their seat belts.
* When reclining your seat, please notify the passenger seated behind you.
* The bathroom break schedule will be decided on the day of departure. Please confirm your boarding time. Bathroom breaks are generally once every 2-3 hours. Buses with on board toilets may not stop for bathroom breaks.

[Cautions regarding this bus plan]
* The bus is operated with complete insurance coverage for personal injuries.
・If you use the lounge after getting off the bus, a fee will be charged. For more information, please visit the official VIP Liner website.
* Please come to the waiting place corresponding to your departure location. We will escort you from there to the boarding location.
Please complete boarding procedures at least [20 minutes] prior to departure.