Luggage restriction

Carry-on luggage

In terms of carry on luggage there is not a specific size limit, but the passenger must be able to carry it on their lap or by their feet without causing an inconvenience to other passengers.

Suitcases are not allowed onboard the bus as they may prevent passengers from reclining their seats. We also ask that customers refrain from putting luggage in the aisles.

Stored luggage in a trunk

The following restrictions for trunk luggage apply:
1) 2 pieces of check-in luggage per passenger.
2) Luggage size must be as follows; depth and width below 200cm, height of 70cm.
3. Luggage weight must not exceed 30 Kg.

If your luggage exceeds the restrictions mentioned above, please send them to your destination through other means of delivery.

[Regarding hand held luggage inside the vehicle]
Only 1 item per person. Valuable or fragile items are not allowed. In crowded conditions, you may be barred from bringing large luggage on board and the number of pieces of luggage you bring may be subject to restrictions.

Please note that the items listed below are not allowed on the bus.
* Musical instruments.
* Easily breakable items, as well as items susceptible to damage when exposed to vibration or high temperatures.
* Valuables such as cash, precious metals, jewelry, stock certificates, and antiques.
* Sports paraphernalia such as surf boards, golf clubs and archery bows.
- Bicycles (foldable types).
* Dangerous goods.
* Animals.

Please understand that our company will bear no responsibility for any loss resulting from damage or theft of luggage during transport.

Information

* There are parking lots at the Hamamatsu and Iwata ICs. (Paid) Should you want to use it, please inquire with the Kosokubus.com Customer Center after booking your reservation.
Total travel times and arrival times are only an estimate. Due to uncontrollable traffic conditions, travel sometimes does not go as planned.
We will not reimburse taxi, hotel or food expenses covered by customers due to such delays.
All buses leaving at night are overnight buses, so please make sure to set your departure date one day before your intended arrival date.

*On the day of departure please show your "PDF ticket" to the crew member in charge of your bus and complete boarding procedures. As a rule there are no crew members present at the bus stops.
If you are unable to show your ticket, you will be required to purchase a new one for the full price.
*Seats are allocated automatically by the booking system. Please note that booking passengers as a group does not guarantee that everyone will be seated next to each other.
(Because the seat allocation is automatic, we are unable to accommodate any requests.)

*No refunds are available in the following cases:
1) No-show due to delays.
Buses will depart at their scheduled times even if not all passengers have shown up yet. To stay on schedule, we cannot accommodate any requests that might cause late departures. Please check your meeting or boarding location in advance and arrive well on time.

2) Price fluctuations.
Fares may increase or decrease without advance notice. Under no circumstances can refunds be obtained for any price other than that at which the purchase was made.

3) Change of buses.
Specifics such as bus type, seating configuration, and capacity may differ from the details listed for your booking. This may occur due to conditions in service or when there is a required maintenance due to mechanical troubles.

4) Regarding delayed or suspended service.
Bus service may be suspended due to road, traffic or weather conditions.
Arrival times at our respective stops are subject to delays for the same reason. Congested traffic in particular may cause long delays.
We kindly ask for your patience and understanding.

* Important notes regarding your booking:
Overnight buses departing at midnight are listed as arriving on the morning of the following day. For example, a bus departing on Dec. 31 at 24:30 (Jan 1 at 12:30 AM) will arrive on the morning of Jan. 1.

- Important notes regarding your bus ride:
*Refrain from smoking or drinking in the bus, as well as boarding the bus while drunk.
*The bus driver and all passengers are legally obligated to fasten their seat belts.
We appreciate your cooperation in ensuring a safe ride.