[PDF ticket / Kosoku Engaru Liner Bus 52 Car 1] Sapporo - Engaru

Luggage restriction

Carry-on luggage

In terms of carry on luggage there is not a specific size limit, but the passenger must be able to carry it on their lap or by their feet without causing an inconvenience to other passengers.

Suitcases are not allowed onboard the bus as they may prevent passengers from reclining their seats. We also ask that customers refrain from putting luggage in the aisles.

Stored luggage in a trunk

The rules regarding stored luggage are as stated below.
1) One piece of luggage per passenger.
2) The sum of your luggage's height, width, and depth must be within 100+30+30cm = 160cm.
* Furthermore, the longest side must not exceed 1 meter, and the other 2 sides must not exceed 30 cm each.
3) Maximum weight: 10 kg
If your luggage does not fit within the parameters above we ask that you use a different means to transport your luggage.

【The rules regarding carry-on luggage】
One bag per person. We do not allow valuable possessions or fragile items on board. Depending on how crowded the bus is, we may not allow larger luggage on-board.

[Items Allowed Onboard]
*Skis, snowboards; MUST BE stored in bags, and less than 2m long
*Exercise or recreation equipment, less than 2m long
*Collapsible bicycles, MUST BE stored in case
*Guide dogs designated as official helper dogs

[Forbidden Carry-on Items]
Musical instruments.
Easily breakable items, as well as items easily damaged when exposed to vibration or high temperatures.
Valuables such as cash, precious metals, jewellery, stock certificates, and antiques.
Dangerous goods.
Animals.
*Bicycles not in the required cases.

Our company will not take any responsibility for any damages to or loss of luggage during transport. We ask for your understanding.

Information

*On the day of departure please show your "PDF ticket" to the attendant in charge of your bus and complete boarding procedures. As a rule there are no crew members present at the bus stops.

If you are unable to show your ticket, you will be required to purchase a new one for the full price.

*Seats are allocated automatically by the booking system. Please note that booking passengers as a group does not guarantee that everyone will be seated next to each other.

(Because the seat allocation is automatic, we are unable to accommodate any requests.)



*No refunds are available in the following cases:

1) No-show due to delays.

Buses will depart at their scheduled times even if not all passengers have shown up yet. To stay on schedule, we cannot accommodate any requests that might cause late departures. Please check your meeting or boarding location in advance and arrive well on time.



2) Price fluctuations.

Fares may increase or decrease without advance notice. Under no circumstances can refunds be obtained for any price other than that at which the purchase was made.



3) Change of buses.

Specifics such as bus type, seating configuration, and capacity may differ from the details listed for your booking. This may occur due to conditions of operation or when there is a required maintenance due to mechanical troubles.



4) Regarding delayed or suspended service.

Bus service may be suspended due to road, traffic or weather conditions.

Arrival times at our respective stops are subject to delays for the same reason. Congested traffic in particular may cause long delays.

We kindly ask for your patience and understanding.



- Important notes regarding your booking:

Overnight buses departing at midnight are listed as arriving on the morning of the following day. For example, a bus departing on Dec. 31 at 24:30 (Jan 1 at 12:30 AM) will arrive on the morning of Jan. 1.



- Important notes regarding your bus ride:

*Refrain from smoking or drinking in the bus, as well as boarding the bus while drunk.

*The bus driver and all passengers are legally obligated to fasten their seat belts.

We appreciate your cooperation in ensuring a safe ride.