Luggage restriction

Carry-on luggage

In terms of carry on luggage there is not a specific size limit, but the passenger must be able to carry it on their lap or by their feet without causing an inconvenience to other passengers.

Suitcases are not allowed onboard the bus as they may prevent passengers from reclining their seats. We also ask that customers refrain from putting luggage in the aisles.

Stored luggage in a trunk

The following restrictions for trunk luggage apply:
1. One piece of luggage per passenger.

Please use the luggage rack inside the bus or trunk room under the bus to store your luggage. You are responsible for keeping track of your own items, including valuables.
We do not assume responsibility for the damage, waste, stain, loss, or theft of any luggage packed into the trunk.

If your luggage exceeds the restrictions mentioned above, please send them to your destination through other means of delivery.

Please note that the items listed below are not allowed on the bus.
* Musical instruments.
* Easily breakable items, as well as items susceptible to damage when exposed to vibration or high temperatures.
* Valuables such as cash, precious metals, jewelry, stock certificates, and antiques.
* Large luggage (Surf boards, golf bags, skis, snowboards, fishing rods, archery and other sports equipment).
* Fishing rods.
* Dangerous goods.
* Animals (including pets).
* Fresh or raw food and other perishables.
* Things that may be damaged, things that may cause damage to the vehicle, things that may cause harm and/or inconvenience other passengers are not accepted into the luggage trunk.
- Regarding wheelchairs, please be aware beforehand that if there is no room we will be unable to store them in the trunk.

Information

*There is a bus stop sign at each bus stop.
Please carefully confirm the location of the bus stop on the map and keep plenty of leeway to arrive at the bus stop well in advance of the departure time.
*The bus will depart on its scheduled departure time even if booked customers are not present at the bus stop.
*We will not postpone departure no matter the circumstances of a late passenger.
We will not attempt to contact booked passengers who are not present at the time of departure.
*For substitutions due to increased buses or vehicular maintenances, there might be cases where we will use a vehicle of different design without forewarning.
Outlets are a complimentary service; their use is not included in your fare.
If, because of a change in vehicle or other reason, you cannot use the outlets, we will not provide a refund.

*On the day of departure please show your "PDF ticket" to the attendant in charge of your bus and complete boarding procedures. As a rule there are no crew members present at the bus stops.
If you are unable to show your ticket, you will be required to purchase a new one for the full price.
*Seats are allocated automatically by the booking system. Please note that booking passengers as a group does not guarantee that everyone will be seated next to each other.
(Because the seat allocation is automatic, we are unable to accommodate any requests.)

*No refunds are available in the following cases:
1) No-show due to delays.
Buses will depart at their scheduled times even if not all passengers have shown up yet. To stay on schedule, we cannot accommodate any requests that might cause late departures. Please check your meeting or boarding location in advance and arrive well on time.

2) Price fluctuations.
Fares may increase or decrease without advance notice. Under no circumstances can refunds be obtained for any price other than that at which the purchase was made.

3) Change of buses.
Specifics such as bus type, seating configuration, and capacity may differ from the details listed for your booking. This may occur due to conditions of operation or when there is a required maintenance due to mechanical troubles.

4) Regarding delayed or suspended service.
Bus service may be suspended due to road, traffic or weather conditions.
Arrival times at our respective stops are subject to delays for the same reason. Congested traffic in particular may cause long delays.
We kindly ask for your patience and understanding.

- Important notes regarding your booking:
Overnight buses departing at midnight are listed as arriving on the morning of the following day. For example, a bus departing on Dec. 31 at 24:30 (Jan 1 at 12:30 AM) will arrive on the morning of Jan. 1.

- Important notes regarding your bus ride:
*Refrain from smoking or drinking in the bus, as well as boarding the bus while drunk.
*The bus driver and all passengers are legally obligated to fasten their seat belts.
We appreciate your cooperation in ensuring a safe ride.