Kosokubus.com News

Frequent Credit Card Payment Errors

Directions Video

See More

Column

See More

FAQ

How about luggage size?
Stored luggage sizes vary by bus booked.
Please check the specific details for the bus that you intend on using.
(There are even some buses that have no trunk available)

In terms of carry on luggage there is not a specific size limit, but the passenger must be able to carry it on their lap or by their feet without causing an inconvenience to other passengers.

Suitcases are not allowed aboard the bus as they may prevent passengers from reclining their seats. We also ask that customers refrain from putting luggage in the aisles.
What is the size of luggage we can store in the trunk?
Luggage sizes vary by bus booked.
Please check the specific details for the bus that you intend on using.
(There are even some buses that have no trunk available)

If you wish to make an inquiry regarding this please inform us of the following.

・Luggage size（length x width x height 3 dimensions）：
・Amount of luggage：
・If it is not a suitcase or a travel bag、Type of luggage：
・Prospective bus name：

▶✉ Contact Customer Support
Does size of a suitcase include the suitcase wheels?
Suitcase wheels are included in the measurement for height.
What do we do if the size of our suitcase exceeds the size given?
The bus staff will not physically measure your luggage, but if it is too large to fit in the trunk or is clearly over-sized, the bus staff may refuse to carry it on board.
If there is trunk space then at the bus staff's discretion, you may be allowed to carry it on board.
This can not be guaranteed so we request that all customers bring luggage that fits within the size perimeters given.

There is no set size limit for carry on luggage.
However, it needs to be carried on the passengers lap or stored by their feet.
If you have 2 or more pieces of luggage we suggest that you split them and store one in the trunk and carry one aboard the bus.
If the luggage we have is larger than allowed in the rules, can we pay a surcharge to have them carried in the trunk?
Unfortunately you can not pay for excess baggage.

The bus staff will not physically measure your luggage, but if it is too large to fit in the trunk or is clearly over-sized, the bus staff may refuse to carry it on board.
If there is trunk space then at the bus staff's discretion, you may be allowed to carry it on board.
This can not be guaranteed so we request that all customers bring luggage that fits within the size perimeters given.

There is no set size limit for carry on luggage.
However, it needs to be carried on the passengers lap or stored by their feet.
If you have 2 or more pieces of luggage, we suggest that you split them and store one in the trunk and carry one aboard the bus.
How about carry-on luggage?
In terms of carry-on luggage there is no specific size limits, but the passenger must be able to carry it on their lap or by their feet without causing an inconvenience to other passengers.

Suitcases are not allowed aboard the bus as they may prevent passengers from reclining their seats.
We also ask that customers refrain from putting luggage in the aisles.
Can we store bikes,musical instruments, and sports equipment on the bus?
This will depend on the bus booked.
Please check the rules regarding luggage size and what can be carried on board. This can be found on the bus details page.
Although it is rare, there are buses with no available trunk space.

Also bicycles (including folding bikes) musical instruments and sports equipment may not be able to be stored in the trunk of the bus to prevent damage during travel.

If you are not able to store your items on the bus, you may have to find another means of transporting your items.
Can we carry pets on board?
Unfortunately, as not to be a nuisance to other passengers pets are not allowed to be carried on board or stored in the trunk.
We ask for your understanding.
Can we store wheelchairs on board?
This will be dependent on the bus in question.

We can inform you whether or not the bus company can fulfill your request.
Please inform us of the following details.

・Wheelchair（Width,length and height）：
・Other luggage（Width,length and height）：
・Number of luggage excluding wheelchair：
・If there is luggage other than suitcases or travel bags, please inform us of their details：
・Prospective bus name：

▶✉ Contact Customer Support

Luggage left behind

I forgot something on the bus.
We will confirm whether or not your lost property is found on the bus.
Please inform us of the details below to the customer center of Kosokubus.com.

-------------------------------------
◆Requirements

Booking number:
Lost item:
Colour and shape (as specific as possible):
-------------------------------------

▶✉ Contact Customer Support

If your lost property is found there are two ways of retrieving it.
1. Collect it from the bus company's lost property office. (free)
2. Postage withing Japan using payment on receipt (requires a fee)*

* We can not confirm the price of the payment on receipt postal service, this will be confirmed when you receive the item.

Please note that we can not post lost property overseas. We appreciate your understanding.

Any other services?

Customer Voice

  • Overall, considering the cost (10,700 yen), it was cheaper and more time-efficient than staying at a hotel and taking the Shinkansen, so it wasn't bad. In terms of comfort, it was just okay, but this might be the biggest downside for many people (though I can say it was better than trying to sleep on a red-eye flight).

  • We took the bus from Tokyo to Hakone. It took some time, but it was comfortable and relaxing. We also enjoyed the scenery along the way. The bus had a toilet on board.

  • I think Japan's night buses are the best and most peaceful compared to night buses in other countries like Thailand, Malaysia, Vietnam, and the Philippines.

  • Meitetsu Bus had announcements in both Japanese and English at sightseeing spots, and the ride was comfortable.

  • Buses in Tokyo are generally quite complicated. Multiple companies operate buses, and route numbers can overlap. Many signs are displayed only in Japanese, and you need to understand the two payment models (boarding from the front and boarding from the middle).

  • We used highwaybus.com a couple of times last month and it went smooth every time. We also used it for the trip from Shinjuku to Fuji. Don't worry!

  • I highly recommend highway buses! I've taken them from Tenjin to Shimonoseki and Nagasaki. For the Shimonoseki bus I actually just used my IC card. For Nagasaki I just bought a ticket at the bus station (It was like 2700 yen-ish) and it drops you right at Nagasaki Station.

  • I think it's a good deal for the price with the Bus Pass and it was surprisingly comfortable. I wouldn't do three nights in a row again though.

  • The seats were not comfortable. I had a neck cushion and I was still uncomfortable. Overall the trips were decent. The night bus was cheaper than a hotel room.

  • This is so cool! I had no idea such comfortable overnight buses existed in Japan. Definitely considering this for my next trip.

  • I took this bus last year, and it was surprisingly comfortable. Saved on a night's accommodation too!

  • Willer Express buses are top-notch. Clean, punctual, and the seats are spacious. Highly recommend!

  • Didn't know buses could be this luxurious. Looks more comfortable than some hotels!

  • Great value for money. The semi-private seats gave me the privacy I needed during the trip.

Guidelines for Riding the Highway Bus

  • Section 1: COVID-19 Precautions for Bus Travel

    Before boarding a highway bus, please be aware of these three COVID-19 prevention measures!
    Even though the state of emergency has been lifted, COVID-19 countermeasures are still necessary when riding highway buses.
    In addition to the measures taken by each bus company, here are some COVID-19 precautions you can take as a passenger!

    1.Be sure to sanitize your hands before boarding the bus.

    Many buses have alcohol-based sanitizers installed. Please check the COVID-19 countermeasures of each bus company.
    It's also a good idea to carry a portable alcohol-based sanitizer, especially for highway buses where luggage must be kept compact.

    2.Wear a mask Wearing a mask, both before, during, and after boarding, is one way to prevent the spread of COVID-19.

    Some bus companies distribute new masks upon boarding. In addition to preventing COVID-19, wearing a mask can also protect your throat from the dry air inside the bus.

    3.Maintain social distancing at bus stops, terminals, and inside the bus.

    At bus stops and terminals, it is important to maintain social distance by keeping a distance from others in line or, if you have reserved a seat, by choosing a seat with as much empty space around it as possible. Some bus companies may also take measures to leave seats empty.
    Finally... Although theme parks and tourist attractions are gradually reopening, if you are feeling even slightly unwell, please refrain from boarding the bus.

  • Section 2:Guidelines for checked baggage

    Guidelines for Acceptable Luggage

    Most companies allow one piece of luggage per person with a total of three sides (length, width, and height) measuring up to 100 cm. While the specific size limits may vary slightly between bus companies, most adhere to the same size and quantity restrictions as for carry-on luggage on airplanes.
    However, there are exceptions, so be sure to inquire about the allowable luggage size when checking about the availability of luggage compartments.

    Prohibited items

    Dangerous goods (explosives, flammable items, knives), folding bicycles, musical instruments, pets, golf bags, sports equipment, long and thin items (such as bamboo swords), etc.
    Other fragile items cannot be checked as damage cannot be Of course, even suitcases cannot be checked if they exceed the specified size.

  • Section 3:Items you must bring

    One essential item is the necessary documents for boarding, such as tickets.
    The items you need to bring vary depending on the booking method, but be sure to bring your booking email, boarding ticket, and receipt as they will be required for boarding.

    ＜Items for a comfortable journey＞

    Neck pillow・・・By inflating it to create a concave shape, it supports your head and neck while you sleep.
    Mask・・・The bus interior is very dry year-round. Additionally, as it is an enclosed space, it is essential for health management.
    Earplugs・・・With earplugs, you can shut out the sounds around you. However, be careful as you may not hear announcements such as service area breaks.
    Eye mask・・・This is a must-have item for those who usually turn off all the lights when they sleep. Although the curtains are usually closed during the journey, some light inevitably enters the bus from the driver's front windshield.

    ＜Essential items for women＞

    Makeup remover sheets・・・Indispensable for overnight bus trips where you cannot wash off makeup with water.
    Hand cream, facial mist・・・The interior of the night bus is extremely dry! Highly recommended for those who are concerned about dry skin.
    Disposable slippers + socks・・・It's unpleasant to spend a whole night in shoes. Bare feet can get cold at night. Slippers and socks are a solution to this.

    夜行バスの持ち物、必ず必要なもの・あると便利なものリスト

  • About Lost and Found

    If you realize you have forgotten something, don't panic. Remain calm and follow the steps below.

    Contact the website or office where you made your reservation.

    When contacting them, inform them of your bus reservation details (boarding date, boarding and alighting locations, bus name, etc.) and that you have lost something. If the bus company can be identified, provide information about the lost item (name, color, shape, etc.
    and where in the bus you think you left it) and have them check.

    How to receive the item

    The method of receiving the item varies depending on the bus company. It will usually be sent to you by the bus company collect on delivery, but some companies may allow you to pick up the item at their office, so be sure to check the method of receipt when you inquire.

    I don't know if I lost it on the bus or after getting off.

    If there is a possibility that you lost it on the bus, first contact the bus company. Also, since there is a possibility that you lost it after getting off, you should also contact the police.

  • Section 5:Eating manners Eating is generally allowed, but there are some things to keep in mind.

    1.Be careful about strong-smelling foods.

    The bus interior is a closed, airtight space. It is best to avoid smelly bento boxes and snacks.

    Alcohol is also a concern. Alcohol is also classified as having a strong odor.
    Some bus companies may refuse to allow passengers who are drinking. Even if you are confident in your alcohol tolerance, it is recommended that you refrain from drinking when taking a night bus.

    2.Mobile phone manners

    Talking on the phone is not allowed.
    Many bus companies announce over the PA system to set your phone to silent mode or turn it off.

    3.Music player manners

    Listening to music is not prohibited, but please pay close attention to the volume to avoid disturbing others.

    4.Game machine manners

    It is best to avoid using smartphones and game machines as much as possible.
    The reason is that the sound of pressing buttons and the light emitted from game machines may wake up other passengers.

    5.Reclining manners

    When reclining your seat, please ask the person behind you before reclining.

    6.No smoking

    Inside the bus Smoking is prohibited inside the bus.
    Smokers should use the break time.

kosokubus.com

Related sites

Domestic Holidays Tours
Highway Bus
Optional Tours
Rent a Car